Toll Free: 800.447.4982 Fax: 309.688.5444
You are not logged in, log in | register 

Pearl News

Pearl Companies Rolls Out Phase II of Duck Creek Technologies Implementation
Monday, November 24, 2008 at 4:51:11 PM



Pearl Insurance announces its launch of the second phase in its recent implementation of Duck Creek Technologies' Policy Administration Solution. Phase II allows Pearl to issue policies directly through Duck Creek's system, offering full online application capability to larger firms, and updating data through a real-time customer interface. These enhancements further heighten Pearl's ongoing campaign to provide the best possible efficiency through its web-based application system and world-class customer service.

Pearl has replaced a legacy policy administration system with Duck Creek's Policy Administration Solution, resulting in improved workflow and the entire policy transaction is now managed from start to finish. Processing is streamlined providing more efficiency, and customers are served in a real-time capacity by being able to complete applications quickly, get a quote (if eligible), and bind their policy all through the Duck Creek solution.

Another benefit of Phase II in the Duck Creek implementation process is that Pearl now has the capacity to allow larger firms—of 16 agents or more—to complete an application for Errors and Omissions (E&O) Insurance online. The large-firm administration process is more efficient, allowing an application to be completed online with the information automatically available for Pearl's underwriters to analyze. The customer no longer waits for Pearl to receive the application by mail and manually enter the information into the system before it is processed into a large-firm quote, resulting in customers receiving an E&O policy quote more quickly.

Pearl has also added a real-time customer interface through its web-based customer relationship management system, Oracle's Siebel, into Duck Creek. Now, as customer data is modified or added in Siebel by the data management and sales teams, the correct data is automatically linked to the Duck Creek System, further refining Pearl's database of customers and prospects. This database association makes marketing and informational campaigns increasingly effective, minimizing errors, and reducing waste.

"Pearl is committed to providing busy real estate agents with a quick, user-friendly web-based insurance experience, and Phase II of our Duck Creek implementation furthers our vision of the availability of an entirely online insurance-buying process," says Lori Johnson, Chief Information Officer of Pearl Insurance. "Customers can now complete an application, get a quote, bind coverage, and have their policy issued to them via the Web—at their convenience. Of course, we continue to offer world-class, individualized customer service as well for customers who want that personal interaction. We strive to offer a variety of ways our customers can complete each step of the process so that every individual gets a unique experience of their choosing."

"Today's announcement demonstrates the component-based capability of Duck Creek's solution. Pearl was able to take advantage of the modularity feature and leverage it by first implementing a Web portal and offering a real-time interface to their customers in Phase I. Pearl's Phase II has been able to expand the use of the policy administration capabilities; including cancellations, reinstatements, out-of-sequence endorsements, and renewals. Our solution is designed to give carrier's the breadth of functionality coupled with the flexibility demanded today as carrier's pursue their business growth strategy. We are proud to be part of Pearl's technology advancement as they pursue their goals," notes Curtis Gekle, Executive Vice President for Sales and Marketing at Duck Creek.

About Pearl Insurance:
Pearl Insurance is ranked among the top direct-marketing third-party administrators in the nation and is a part of the Pearl Companies, a privately held, multifaceted organization located in Peoria Heights, Ill. Pearl Companies also includes Pearl Technology, Pearl Benefits, Pearl Automotive, Pearl Carroll & Associates LLC, and W.B. Griffin & Son. The Pearl Companies' commitment to working hard, working smart, and working together has not only placed them in the enviable position they are today, but has also secured them a strong presence in the marketplace for years to come. For more information, please visit www.pearlinsurance.com or call 800.447.4982.

About Duck Creek Technologies:
Duck Creek Technologies, Inc. is a leading provider of software and services to the insurance industry, providing next-generation policy administration, sales automation, product definition & configuration, and rating for the Property & Casualty and Healthcare insurance markets. Duck Creek is dedicated to enabling customers to develop insurance products and to sell and service those products in their chosen markets with unprecedented speed to market, flexibility, reach, and quality. Founded in 2000, Duck Creek is headquartered in Bolivar, Mo., and has multiple offices within the United States, in addition to its affiliate and licensing partners in Europe, the Middle East, and Africa, and Duck Creek Technologies Europe Ltd., headquartered in London. For more information, visit www.duckcreektech.com or call 866.382.5832.

View Additional News

Pearl Insurance Wins Gold Again at PIMA's MarkeTTech Marketing Methods competition

Black Dagger Parachute Team Lands at Lexus of Peoria and Peoria Toyota

Pearl Companies Supports Children's Miracle Network

Pearl Technology Achieves Microsoft® Security Solutions Competency

Pearl Technology Professional Achieves Certified Ethical Hacker Status

Pearl Insurance Wins Five Top Awards at PIMA's MarkeTTech Marketing Methods competition

Pearl Automotive Introduces Autohaus of Peoria

Pearl Automotive Brings New GM to Lexus of Peoria

Pearl Companies Supports Childrens Miracle Network

Pearl Insurance Appointed Exclusive Sponsor of National Physicians Alliance

Pearl Automotive Pledges Charitable Donations for Cars Sold

Pearl Toyota-Scion Wins Toyota Excellence Awards

Pearl Companies Announces 2008 Employee Award Winners

Pearl Companies Associates Raise Nearly $17,000 for United Way

XL Capital - Fundamentally Strong

Pearl Insurance Wins Gold and Silver at PIMAs MarkeTTech Marketing Methods competition

Pearl Technology Supports Local Award

Pearl Companies Rolls Out Phase II of Duck Creek Technologies Implementation

Pearl Companies Contributes to Children's Miracle

Pearl Insurance Appointed as New Broker for American Society of Civil Engineers

Pearl Technology Advances in the IT Security Industry

Pearl Technology Announces Enhanced Website

Pearl Benefits Announces Enhanced Website

Pearl Dental Insurance Announces New Website and Program Enhancements

Pearl Insurance Takes Home Gold at PIMAs 2007 MarkeTTech Competition

Pearl Insurance Errors and Omissions Program Endorsed by New York State Association of REALTORS®

Pearl Technology Supports Local Award

Pearl Insurance Now Binds Real Estate Errors and Omissions Coverage Online

Pearl Goes Live with Duck Creek

Pearl Expands Hold on Heartland

Pearl Named Preferred Vendor by GMAC Real Estate

Pearl Insurance Named Approved Vendor by Keller Williams Realty International®

John P. Pearl Granted Kentucky Colonel Honor

Pearl Insurance Acquires Lexington, Kentucky Based Broker W.B. Griffin & Son

Customer Satisfaction for Oracle® Applications Continues to Rise

Pearl Technology Supports Local Award

Pearl Technology Becomes Part of the Elite as a Microsoft Certified Gold Partner

Microsoft Names Pearl Technology a Certified Partner

Pearl Insurance Achieves Approved Supplier Status







Pearl Insurance | 1200 East Glen Avenue | Peoria Heights, IL 61616
Ph. 800.447.4982 Fx. 309.688.5444 | © Copyright 2010