Affinity Business
Customer Service
Pearl appoints a primary customer service team for each affinity group, as well as backup support. Each customer sales representative is fully trained on the program and monitored regularly for accuracy.Customer Service Performance Metrics
| Action | Actual | Goal |
| Pieces of Mail Received | 6099 | N/A |
| Pieces of Mail Processed | 6099 | N/A |
| Percent of Mail Processed within 3 Working Days | 97.75% | 95.00% |
| Number of Calls Received | 2086 | N/A |
| Number of Calls Answered within 30 Seconds | 2058 (98.66%) | 90% |
| Quality Results (Percent Accurate) | 98.65% | 95.00% |
The Pearl Advantage
Current Clients and Testimonials
Pearl Marketing Group
Account Management
Customer Service
Sales
Reporting
Carrier Relationships
Information Technology
Products
About Pearl
Current Clients and Testimonials
Pearl Marketing Group
Account Management
Customer Service
Sales
Reporting
Carrier Relationships
Information Technology
Products
About Pearl
View our affinity animation!
